Take it in to the Alaska Mac Store and they order the part and put it on just in time for her to head back to school. She gets back and her computer shuts down every 5 minutes and she gets the "spinning wheel of death". Not conducive to a college student's life. She brought it in to a Mac store in her college town and they open it up to find the Alaska Mac Store had "installed" the SSD with tape. Are you freaking kidding me?? The second store is now sending her computer in to Apple where it will be properly fixed. I really hope this store loses its accreditation as an authorized repair shop because this is beyond unacceptable.
Went back one more time to ask if they sold phone repair kits. After stating that they couldn't sell me the tools, computer jesus wouldn't even give an idea of where I could find them. He stated that I probably couldn't find one in town, but that he'd be happy to charge me for the repair. I opted out. The first electronics store I called had 3 different kinds of kits.
I just get the strong feeling that that guy just wants to take your money and offer half-assed service. I called and asked if they had a specific part. They said yes. I said OK and drove over. The part was waiting on the counter when I arrived.
I checked out as the staff member helped someone on the phone decide what they needed in a new Mac. As soon as he hung up, he was very courteous and apologetic for talking through our transaction. I think yep. I'll go there again. Luckily, I'm not too picky about ambiance if the service and goodies are quality. Their web presence is pretty atrocious. It took some hunting to figure out if the store was still open.
I was only able to verify by looking for the address and Apple because I had seen them on Dimond; which is close to my house. Sorry guys: Alaska MacStore saves me again. Every Mac emergency they have been there to fix. Can't say enough good things about them. These guys are so knowledge and give the best service. They leave the BestBuys Geek Squad guys in the dust. I do t even waste my time with the Apple store anymore. Thanks MacStore!!! I'm hoping for no more emergencies but I know you'll be there to help if I do.
Used to be a great spot until the real Apple store came to the 5th avenue mall. They don't try to hide their markup, not sure if that is a plus or a minus.
Apple Store in Anchorage, AK, Store Hours
I've had two poor customer service experiences and one gone completely bad. Used to go here for convenience even though I was paying a premium even after the Apple store opened , but now they have reached an all new high score of terrible customer service. MacStore let us customers know when you get your customer service up to par. The manager I dealt with was the nail in the coffin for this place, real bummer. My iPhone and computer photo problem was solved while I waited.
It was a lesson as well as a solution. I found out my 5 year old MacBook is worth 29 dollars - ha I was curious to know and I think they were being generous with that figure! They're young kids behind the counter and seem thirsty to learn new things and help people. While I appreciated the suggestion, my husband can install that for me for free labor and get the parts at cost. Still nice to know if I was in a bind and my husband wasn't in town, these gentlemen know what they're doing.
Would definitely have taken the upgrade if I weren't married to a network engineer. I wasn't doubting my husband's prowess - I was in there with my dad because his iPhone was being weird.
Kind of hard to get to if you aren't adept at driving on Dimond Blvd. They share the space so there's overflow of Kid to Kid stuff in the Mac store - which is whatever and doesn't bother me much other than it gives it kind of a cluttered appearance but you do what you can, I suppose! I needed a RAM upgrade for a late iMac.
This was just for the ram, which I installed myself at home.
While I usually don't mind paying a bit more to support local merchants, I feel this differential was excessive. The person who seemed to be in charge? He seemed quite confident that the RAM was ruined. I got home and put it in my other iMac and it worked perfectly fine. They did the changeout and transferred data in a few hours and even waited past closing to allow me to pick it up. Are you a man, and have you ever wanted to be invisible?
If so, wait until two good looking women are in the store looking at iPads and then go in trying to get a part to repair your Mac Pro. You will completely vanish - the salesman won't be able to see you at all for at least 15 minutes! It's amazing. Also, they totally botched getting the part I needed, and I got to make two trips to the store because someone couldn't be bothered to confirm if it was right or not.
Horrible customer service Would give them zero stars if possible. So unhappy with their service- took my broken computer in to have the data extracted and was told it would take a few hours. After four hours I called to see if it was done, not only was it done but they couldn't find the computer under my name. Finally they found it in the back and said it was just sitting there and the guy had no idea what they were doing to it but they left without starting it.
I called the next day and was told it would be just one more hour. I went out to run my errands so I could pick it up afterward but surprise- after two hours still not done. Irritated I just told them to call ME when it was finished. Next day, no phone call. It's now the fourth day and I still haven't gotten it back or received a phone call. I called the MacHaus on Northernlights and they said they would do it for the same price. Hopefully they do a better job! A word of advice to the Alaska MacStore, if you're trying to stay in business treat your customers well- don't argue with them on the phone and if it's going to take a week I'm okay with that, but don't keep giving me false times.
I truly wanted to support a local business before running to the Apple Store but I definitely wont be buying my new macbook here. I tried to get help twice here last year, and the employees were not very considerate to someone not technically knowledgeable, nor wanting to buy at that moment.
They were also not quick to acknowledge visitors, myself or others. I took my business elsewhere, grateful that I could. I have not been there since, so cannot comment on how they are now. Consistently mediocre service. We've taken my wife's mac there several times. Generally the notification is late or non-existant. On one occasion they told us when it would be ready. When we called on that date they had somehow forgotten about it and done nothing yet. They gave us a new "ready by" date. On that date my memory is a little fuzzy on this they either stil had done nothing or they were waiting for parts.
We only took it in that time for a new battery, but they apparently decided it needed a new "logic board" mother board. On the 3rd call, the person said the people we had been talking to, the first guy didn't know what he was talking about, and the second call was apparently with the owner's daughter who also doesn't know what she is talking about. This is what the employee was telling us. We did eventually get the computer. I'm a little suspicious as to if it NEEDED a new logic board or if they were just screwing apple the computer was covered by the "apple care" warranty.
OK, then like a week later the computer totally died after being used like twice with the new logic board. Took it back in and lo and behold it needs another logic board. Good grief. So my wife lost all of her data she didn't backup because she was only taking it in for a new battery! Like the last person said, I'm trying the MacHaus the next time we need help. Alaska MacStore Unclaimed This business has not yet been claimed by the owner or a representative. Claim this business to view business statistics, receive messages from prospective customers, and respond to reviews.
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For appointments prior to 10am, you must enter using the 4th floor skybridge, accessed from 5th Ave at B street. On public transit, multiple People Mover buses serve the downtown area, and there are four transfer hubs within two blocks of the mall. Do more of what you love. Learn more. Forgot your Apple ID or have another question? Quickly connect with an expert by phone, chat, or email. Cracked screen or other hardware issue? Turn the smartphone you have into the iPhone you want Get credit toward a new iPhone.
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